Terms and Conditions
- Due to the often bespoke nature of our products, only items that are damaged or faulty can be returned. All other items are non refundable.
- Colours, shapes and sizes may differ as shown due to the processes involved.
- Orders are generally ready for collection on the agreed day.
- Some items shown on the website may be out of stock. In this event a full refund will be offered.
If you would like to contact Deli Fuego at any time, then please use our contact form on our website or email us direct at firstname.lastname@example.org.
These Terms and Conditions are applicable every time you access our website and/or order goods from our website.
1.1 This site is owned and operated by Deli Fuego. Our registered office is: 91-99 City Road, Cardiff, CF24 3BN, United Kingdom.
1.2 All rights in this website are reserved by Deli Fuego. Any unauthorised use, copying or modification is prohibited. Copyrights, patents and trademarks are acknowledged and are owned by their respective owners.
2.0 Ordering Goods and Cancellations
2.1 All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.
2.2 When you submit an order to us on our website, you will receive an email to confirm that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.
2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.
2.4 Consumers have the right to cancel an order within 14 working days, unless we have previously stipulated that the item is a special order bespoke item.
2.5 If you wish to cancel your order you must notify Deli Fuego via email within the stated 24hr period, cancellations after this will not be accepted. Upon notifying Deli Fuego of your cancellation, we will stop your order and process a refund.
2.6 Please note...Trade Sales are not subject to the consumer contracts regulations.
3.0 Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 Customers making a purchase on our website will be directed to the PayPal payment gateway to complete their purchase. You are not required to be a PayPal member to complete your purchase, this is just our chosen method of payment.
4.1 All items are subject to stock availability.
4.2 When you collect your items, you will be asked to sign for the goods to acknowledge that you have received them.
5.1 Due to the bespoke nature of our products, we are unable to process any returns for wrong orders.
5.2 As you are collecting your product, we will show the condition of your order prior to you leaving, after which we cannot process a return.
5.3 We can process a refund where the product is unsatisfactory or falls below the standards expected from Deli Fuego.
5.4 We can process a refund where we have made a wrong order.
6.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by Deli Fuego only.
6.2 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.
6.3 All information is collected lawfully and in accordance with the Data Protection Act 1998.
6.4 If you wish to opt in to any of our postal marketing then please sign up through our site or email your details to email@example.com.
6.5 If you have any questions about information privacy at Deli Fuego, please contact firstname.lastname@example.org.
7.1 On order processing pages we use PayPal to handle all transactions.
7.2 If you have any questions about security at Deli Fuego, please contact email@example.com.
7.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
8.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
9.1 The use of our site and any contracts formed are governed by English law.
9.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
9.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
9.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
9.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
9.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
9.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
9.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
9.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
9.10 There are from time to time links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
9.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
9.12 All intellectual property rights (including use of trade marks) are the sole property of their respective owners. All material and images used are for display purposes only and should not be copied without this acknowledgment.
9.13 Any unauthorised use of material on this site is strictly prohibited.
9.14 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements (updated March 2014).
10.1 If we offer Discount Vouchers to customers as a marketing tool, these vouchers cannot be used in conjunction with Promotional Gift Vouchers or any other offer.
11.0 Additional Promotional Gift Voucher Terms
11.1 Promotional Gift Vouchers are issued from time to time in promotions at our discretion.
11.2 Only one Promotional Gift Voucher can be applied to any single order.
11.3 Only one Promotional Gift Voucher can be claimed per email address per day.
11.4 Certain products are excluded from Promotional Gift Voucher redemption. Such products are clearly marked on their respective product pages.
12.1 Product Reviews are available for everyone to make - you do not have to be a Deli Fuego customer. That said, reviews should be based on the goods purchased from Deli Fuego to provide accurate feedback for other buyers. To this extent, it may be necessary to edit or delete certain reviews at the discretion of Deli Fuego.
13.1 Errors and omissions must be excepted.
14.0 No effect to statutory rights
14.1 The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.